FAQs - SkillSports

Getting Started

How do I create an account?

Download the app, click on 'Sign Up', and follow the simple registration process. You'll need to verify your email and complete KYC verification.

Is KYC verification mandatory?

Yes, KYC verification is mandatory as per legal requirements. This helps ensure platform security and user authenticity.

What documents do I need for KYC?

You'll need a valid government ID (PAN card, Aadhaar, etc.) and a recent photograph. All documents must be clearly visible and valid.

How long does KYC verification take?

KYC verification typically takes 24-48 hours. You'll receive email notifications about your verification status.

Gameplay & Strategy

How do I select my team?

Choose 11 players within the given credits, following team composition rules: 1-4 wicket-keepers, 3-6 batsmen, 1-4 all-rounders, and 3-6 bowlers.

What is the captain multiplier?

Your captain gets 2x points, and vice-captain gets 1.5x points. Choose these roles carefully based on expected performance.

Can I edit my team after the match starts?

No, team changes are locked once the match begins. Ensure your final team is set before the deadline.

How are points calculated?

Points are awarded for various cricket actions like runs, wickets, catches, etc. Check our detailed scoring system in the How to Play section.

Contests & Prizes

What types of contests are available?

We offer various contests: Head-to-Head, Leagues, Mega Contests, Practice Contests, and Private Contests with friends.

How do I join a contest?

Select a match, create your team, then choose from available contests. Pay the entry fee to confirm your participation.

When are prizes distributed?

Points are credited to your account within 1-2 hours after match completion and final score verification.

Can I create private contests?

Yes, you can create private contests and invite friends using a unique code. Set your own entry fee and prize distribution.

Account & Wallet

How do I add points to my account?

You can earn points by participating in tournaments, completing challenges, and achieving milestones in the game.

What is the minimum points withdrawal amount?

The minimum points withdrawal amount is 200 points. Ensure your profile is complete before requesting withdrawals.

How long do point transfers take?

Point transfers are processed within 24-48 hours after verification.

Are my points safe?

Yes, we use advanced security measures to protect your points and maintain separate accounts for user points as per requirements.

Technical Support

What if the app crashes during team creation?

Your progress is auto-saved. Simply restart the app and continue from where you left off.

How do I update the app?

Enable auto-updates or manually update through your device's app store. We recommend keeping the latest version.

What if I face payment issues?

Contact our 24/7 support team through the app or email. Keep your transaction ID handy for quick resolution.

How do I recover my password?

Use the 'Forgot Password' option on the login screen. Follow the reset instructions sent to your registered email.

Legal & Compliance

Is fantasy cricket legal in India?

Yes, fantasy sports are legal in most Indian states as they are classified as games of skill. Check your local regulations.

What is the minimum age requirement?

You must be 18 years or older to play. Age verification is part of our KYC process.

How do you ensure fair play?

We use advanced algorithms to detect suspicious activities and maintain strict policies against unfair practices.

What about data privacy?

We follow strict data protection protocols and never share your personal information with third parties.

Frequently Asked Questions